Munich air port 13 MAY 8:43
I was in T2 tried to get on new Satellite Pier: The new automated PST (personal transport system) train
Security girl suddenly hit me with shouting Don't get on ! I AM SECURITY , several times violently .All passengers around me got deeply shocked.She gave me no apology , never told me her name .Munich state police and MUC airport company should charge her as inflicting bodily injury.
I sent e-mail above to Munich Police, South Deutschland Journal and Munich Airport service.
They gave me mails as follows.
31 MAY 17 17:37
feedback@munich-airport.de
Dear Customer,
We would like to thank you for your feedback. Certainly we appreciate any comments regarding our services.
Sincerely we regret the negative impression you have received from the security staff. We are very sorry that the operative left an unprofessional mark and would like to inform you that there will be an appraisal interview in order to remind the respective employee of the importance of a customer-friendly behaviour. We wish to assure you that at Munich Airport a friendly and customer-oriented behaviour is generally practised by employees of all airlines, authorities and further airport staff.
There is complete understanding that such circumstances are very unpleasant for all our passengers and the impression of Munich Airport is adversely affected.
Thank you for your comment we have the possibility to improve our service quality.
We would like to yet again apologize for any inconvenience caused and hope to welcome you back at Munich Airport.
Mit freundlichen Grüßen
Thomas Wieder
Qualitäts -und Projektmanagement
Flughafen München GmbH
Postfach 23 17 55
85356 München-Flughafen
mailto: feedback@munich-airport.de
www.munich-airport.de
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